As an organization that is constantly working to improve the customer experience, TreviPay is partnering with Medallia to administer Net Promoter Score® (NPS) surveys to our clients’ customers.
Medallia is the best-in-class partner and leads the market in the understanding and management of the customer experience across the globe. “TreviPay chose Medallia for its unique capability to gather and synthesize customer experience data,” said Christy Stoffer, VP North America. “Gathering actionable feedback directly from our customers is the best way to continuously improve what TreviPay can offer our clients.”
The NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend TreviPay to others. It’s a proxy for gauging the customer’s overall satisfaction and their loyalty.
The survey is short and easy to complete. It consists of three questions on a scale of 1 to 10 with 0 indicating not likely to recommend and 10 extremely likely to recommend.
The data and results from these NPS surveys will help us better understand our customer experience and make any updates or improvements to make the experience even better.
“As we work to help business grow, it’s important that we listen to existing customers and leverage those insights to drive increased loyalty and adoption in partnership with our clients.” Stoffer said.
